Terms & Conditions


In these terms and conditions, the expressions "we", "us", “who” and "our" are a reference to Big Red Packaging Pty Ltd ABN: 34 139 651 219 who are the owners of this website.



It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. It is the responsibility of you the customer to inform us if an order does not arrive in a timely manner allowing for freight carriers normal delivery time frames to your address. If an order does not arrive please inform us. Once we learn an order has not arrived within the approximate delivery time frame, we will lodge enquiries with the freight provider to search for the order. We will not be held liable for any loss or damage resulting from late delivery, but will seek compensation on your behalf, for orders which do not arrive at all. 

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery by a freight provider or Big Red Packaging does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.



If you contact us before the order is shipped, we can refund you immediately. However if the order has already been shipped, you will have to return the consignment to us at the below address. We (Big Red Packaging) reserve the right to cancel any order for any reason what so ever. If you have already paid for an item ordered and we choose to cancel, your money will be refunded in full.



If you receive a product that you believe is significantly not as described please contact us. After discussing the issue with us we will at our discretion refund your money after the return of the product/s. It will be your responsibility to return the item/s back to our address (at your cost, unless we are at, and have acknowledged, fault) in their original condition before a refund will be issued.
Any item that we intentionally sell damaged, will be clearly marked as such.


Out of Stock:

Although we keep large stock quantities of most products, on rare occassions we run out of some products, which on average will delay an order by 1-2 days. Should this occur, we will notify you promptly to check if this will cause a problem.

In relation to one-off and end of line items, if by a remote possibility two customers place the same item in their shopping basket at the same time and/or process their payment at the same time, the customer whose payment is received first will receive the product. The other customer will have their payment refunded.


Promotional & Newsletters email:

If you are receiving newsletters and or promotional emails from Big Red Packaging and do not wish to receive this information any longer, you may remove your name from our list either by following the “unsubscribe” link in the email, or by emailing us at sales@bigredpackaging.com.au asking to be removed from our mailing list. Removal will be within 1 busines day of your request.



Big Red Packaging takes your privacy and security very seriously. We will not give any of your personal information or email address to advertisers or any other third party organisation without your express consent unless required BY LAW.

Please see our full privacy policy here


General Disclaimers:

To the maximum extent permitted by law, all conditions, warranties, representations, liabilities and obligations, whether implied or imposed by statute or otherwise, in respect of the supply of products, including any conditions or warranties as to merchantability, fitness for purpose or correspondence with description, are excluded and all liability for loss or damage, whether consequential or otherwise and whether arising from negligence or from any other cause whatsoever, is excluded. However, if we are held or found to be liable to you for any matter relating to or arising in connection with the supply or non-supply of products using this website, whether based on an action or claim in contract, negligence, tort or otherwise, the amount of damages you will be entitled to recover from us will be limited to the amount actually paid by you for the products ordered.

We do not accept responsibility for any loss or damage however caused (including through negligence) which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of or reliance on information contained on or accessed through this website.

This means that you must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer systems. We do not accept responsibility for any interference or damage to your own computer system which arises in connection with your use of this website or any linked website.